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About Our Agency

Encore Insurance Advisors provides comprehensive insurance options with open and honest advice to understand your situation.

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Have you lost that personal connection with your current insurance agent?

Are you looking for better coverage with personalized service? Get both when you choose Encore. Our friendly, licensed agents are here to make insurance simple while bringing you the warm, welcoming customer service you deserve.

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We always care about our customers.

Here at Encore, we’re known for our caring approach to insurance by providing personalized service. From getting to know you during our first meeting or call, to guiding you through the insurance buying process or assisting you in filing a claim, we’re always here for you. Because of that, you’ll always get an agent on the other line when you call during business hours, never an automated answering machine.

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Quality customer service is our top priority.

Based out of Burlington, NC, we serve customers locally and throughout Central North Carolina. As an independent agency, we are proud to offer the highest level of customer service. With a dedicated team of licensed agents, you’ll always be connected with someone who can answer your insurance questions.

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Working with top-rated insurance companies.

Because serving our customers is our mission, we have partnered with some of the most reputable carriers in the country. By representing them, we’re able to provide our customers with better service, as well as offering the highest quality insurance products available.

Insurance Companies
Specialty insurance solutions and coverage options.

Our agents are licensed in everything from property and casualty, to health and life insurance, offering a variety of coverage options to meet and exceed your insurance needs. No matter what you’re looking for, our friendly, knowledgeable team is here to help.

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Awards & Recognition
  • A+ BBB
  • Erie JD Powers Award
  • October 2016 Burlington Appearance Award
  • Erie Founders Award for 17 years
  • Erie Bronze Level Life Recognition 2017 and 2019

Encore Insurance Advisors - BBB Accredited Business A+


As an independent insurance agency we have great relationships with many well-known, reputable insurance companies, giving you the power of choice.


Our insurance advisors have years of experience in the insurance industry and serve as your advocate from selecting coverage through filing a claim.


Our insurance advisors have a strong passion for insurance and protecting what you value most in business and in life. We treat our customers like family.

Did You Know?

Encore was originally started as Professional Insurance Consultants in 1995. After working there since the beginning, Karen Fentress purchased the agency in 2008 and soon after rebranded it.

Meet Karen
Community Connections

At Encore Insurance Advisors, our mission is very simple. We strive to provide a true, concierge client experience which is unique in the insurance industry. We give clients the power of choice from top-rated national and regional insurance carriers.

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As an independent agency, we offer multiple options at competitive prices.

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Burlington, NC Insurance

1066 South Church Street
Burlington, NC 27215