Friendly and ready to help.
Karen Fentress, CPCU
Owner, Sales Agent – Personal, Commercial, Life and Medicare Products
I began my insurance career in 1987 with Crum and Forster Personal Insurance, after graduating from Wake Forest University with a BA in Economics. I found insurance fascinating and enjoyable from the start. Moving onto Bankers and Shippers Insurance in Burlington, I managed a customer service department, and then moved into product management developing personal automobile insurance products. I also earned my CPCU (Chartered Property and Casualty Underwriter) designation during this time.
In 1995, I left the company for a position with Professional Insurance Consultants, discovering my niche in the independent agency world. I love working with clients to ensure they have all the tools, information and products to meet their insurance needs and make sound financial decisions. This passion led me to purchase the agency in 2008. It was a natural transition and I have never looked back. We re-branded to Encore Insurance Advisors in 2012, and moved to our current location in 2016. I am married, with two grown sons and love everything outside, including golf, gardening, skiing, hiking and more. I also serve on the board of the Independent Insurance Agents of NC.
I am not originally from NC, but I got here as fast as I could!
Karen’s Customer Reviews
“We approached Karen hoping to find better insurance coverage at a lower cost. She found that Erie met those criteria and got us set up with auto, homeowners and umbrella policies. We were impressed by her knowledge, thoughtful advice, thoroughness and pleasant professionalism.”
-Customer since 2017
“Karen has always been available to answer any insurance-related question I may have. She is professional, knowledgeable and seems to truly care about her customers. Overall, she is a pleasure to work with!”
-Customer since 2016
“Karen is Fabulous, responsive and helpful. She has gone the extra mile for me on more than one occasion.”
-Jeffery W., Customer since 2014
“You can always trust Karen to find a solution to your insurance problem, and she will always work hard to implement that solution.”
-Gregory L., Customer since 2002