Hello from everyone at Encore! I know recent COVID-19 news has everyone on edge, but I am encouraged that most people want to be cautious and be rid of this as quickly as possible.
Because we are in close quarters here, and several of my employees have older parents close by, I am trying to minimize office time for them. I am setting everyone up to work from home and we will take turns rotating in for office time. I anticipate 2 or 3 people in the office at a time.
While we normally LOVE seeing our customers, I am requesting that we temporarily take another approach until the situation becomes less risky. If an office visit is not necessary, please consider calling us at 336-228-9200. With electronic signatures and payments, we can handle most everything by phone, email and fax. For payments, we can take credit cards, debit cards, and checking account numbers. For your security, we shred this information immediately.
We can also handle claims by phone, required certificates or license forms, and applications and endorsements. If you still feel it is best to come in, by all means, please do – we are all currently healthy and I know you would not risk passing anything if you did not feel well. We will follow the current protocol of no handshaking and keeping a safe distance.
I know some people might consider this silly and over-reactive, but I listened to someone else say when it is no longer silly, it is too late for prevention. From Benjamin Franklin, “An ounce of prevention is worth a pound of cure!” And, of course, being insurance professionals, we tend to be a little risk averse.
Thank you for your understanding and when this is behind us we plan on having a Customer Appreciation Day where we will welcome everyone’s presence and we will have lots of goodies to share. Thank you for your business and please, everyone, stay safe and healthy, and we look forward to seeing you in the near future!