Friendly and ready to help.
Darlena “Nicki” Sharpe
Licensed Customer Service Agent
I joined the agency in January 2021 as a customer service representative. I obtained my property and casualty licenses in March 2021. I am skilled in many areas, including legal concepts, transcribing, and team leading. I took courses at GTCC for two years learning paralegal technology. I am committed to continually learning and growing to ensure that all clients’ needs are met. I feel that I am extremely outgoing and I definitely have a very caring personality. Insurance customer service appeals to me because I am naturally empathic. I am a mother to a daughter and two sons, as well as a very sweet and loving Great Dane! I enjoy spending time with family and friends, scrapbooking, and crafting.
I look forward to serving Encore’s clients with the utmost care and respect.